Last Updated: 28 August 2026
Privacy Policy
This Privacy Policy describes how Alex Locksmith ("we," "us," or "our") collects, uses, and protects the personal information you provide when using our locksmith services and visiting our website. Alex Locksmith is committed to protecting your privacy and ensuring you have a positive experience while using our services.
1. Information We Collect
Alex Locksmith collects various types of information to provide our services, improve your experience, and communicate with you. The information we collect may include:
* Contact Information: When you fill out a contact form on our website, call us, or request service, we collect your name, email address, phone number, and service address. * Service Request Details: Information related to the locksmith service you require, such as the type of lock, nature of the issue (e.g., lockout, key duplication, lock repair, security upgrade), and any specific instructions. * Payment Information: When you make a payment for our services, we collect billing information. Please note that we utilize secure third-party payment processors for transactions, and Alex Locksmith does not directly store sensitive payment card details on our servers. * Website Usage Data (Cookies and Tracking Technologies): When you visit our website, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand how our website is used and improve its functionality. * Communications: Records of your communications with us, including phone calls, emails, and messages through our website forms, to address inquiries, provide support, and for quality assurance.
2. How We Use Your Information
Alex Locksmith uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule appointments, dispatch technicians to your location in Oakland, NJ, and surrounding areas, perform requested services (e.g., emergency lockout services, key duplication, lock installation, security assessments), and fulfill our contractual obligations. * Communication: To communicate with you regarding your service requests, confirm appointments, provide updates, respond to your inquiries, and send important service-related notices. * Billing and Payments: To process payments for services rendered and manage our financial records. * Service Improvement: To understand how our services are used, gather feedback, and continuously improve the quality and efficiency of Alex Locksmith's offerings. * Website Functionality and Analytics: To monitor and analyze website usage, administer the site, and enhance your browsing experience. * Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect the rights, property, or safety of Alex Locksmith, our customers, or others. * Marketing (with consent): If you opt-in, we may use your contact information to send you promotional materials or special offers related to Alex Locksmith's services. You can opt out at any time.
3. Data Protection and Security Measures
Alex Locksmith is committed to protecting your personal information. We implement reasonable administrative, technical, and physical security measures designed to safeguard the information we collect against unauthorized access, disclosure, alteration, or destruction. These measures include:
* Secure servers and data storage. * Restricted access to personal data for authorized employees only. * Use of encryption and secure communication protocols where appropriate. * Regular review of our security practices.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
4. Third-Party Services
Alex Locksmith may use third-party service providers to assist with various business operations. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
* Google Analytics: We use Google Analytics to collect information about how visitors use our website. This data helps us understand website traffic and improve user experience. Google Analytics uses cookies to collect this information. You can learn more about how Google uses data here. * Payment Processors: We use reputable third-party payment processors (e.g., Square, Stripe) to handle financial transactions securely. These processors are compliant with industry standards for data security. Alex Locksmith does not store your full payment card details. * Service Management Software: We may use third-party software for scheduling, dispatch, and customer relationship management to streamline our locksmith services.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device when you visit a website.
* Essential Cookies: These are necessary for the website to function properly and enable you to navigate our site and use its features. * Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information such as the number of visitors, which pages are most popular, and how visitors move around the site. This data is aggregated and anonymous.
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
6. Your Privacy Rights Under US State Laws
Alex Locksmith respects your privacy rights. While some comprehensive US state privacy laws (like the California Consumer Privacy Act - CCPA, or similar laws in Virginia, Colorado, Utah, and Connecticut) may not directly apply to all small businesses based on specific thresholds, we are committed to upholding fundamental consumer privacy rights. You may have the following rights regarding your personal information:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information Alex Locksmith has collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of your personal information collected by Alex Locksmith, subject to certain exceptions (e.g., to complete a transaction, comply with legal obligations). * Right to Correct/Rectify: You have the right to request that Alex Locksmith correct inaccurate personal information that we maintain about you. * Right to Opt-Out of Sale/Sharing: Alex Locksmith does not sell your personal information. If our practices change, we will update this policy and provide a clear mechanism to opt-out. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the information provided in Section 8 of this policy. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.
7. Data Retention
Alex Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, legitimate business interests (e.g., maintaining business records for analysis, improving services), and to comply with legal, accounting, or reporting requirements. When your information is no longer needed, we will securely dispose of it.
8. How to Contact Us About Data Queries
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Alex Locksmith:
* Email: support@alexlocksmith.com * Mailing Address: Alex Locksmith, 104 W Oakland Ave, Oakland, NJ 07436, USA
9. Updates to This Privacy Policy
Alex Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website with an updated "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.
